Compliments / Concerns

Your thoughts regarding the care we deliver to you at Virginia Mason are important to us. You are welcome to complete our online comment card or fill in a paper copy of the comment form located throughout the medical center.

We encourage you to share your thoughts and concerns with your nurse, physician or other staff member. Should any problems not be resolved to your satisfaction, you can contact our Patient Relations Department by filling out this form.

If the concern relates to billing, the Customer and Business Services Department will be happy to handle any financial questions you may have. Please call (206) 223-6601 or toll-free (800) 553-7803, or contact billing online.

Note: Due to the pandemic, we are struggling with increased patient feedback and staffing shortages. We ask that you please be patient as we work diligently to meet your needs. You can be assured that all patient comments and feedback received on the online form above will be carefully reviewed.

Patient Relations Department 
Virginia Mason Medical Center
P.O. Box 900
Mail Stop: C1-PTR
Seattle, WA 98111-0900
Phone: (206) 223-6616
Fax: (206) 223-6394

Thank you! Your comments help us refine who we are and find ways to better meet your needs and those of others.